FAQ

Frequently Asked Questions

What products do you sell?

We offer a wide range of lab supplies and equipment suitable for professional and educational use. Browse our collections to find what you need.

How long does shipping take?

Standard shipping within Australia typically takes 3–7 business days. Express options are available at checkout.

Do you offer bulk or wholesale pricing?

Yes! We offer discounted pricing for bulk orders. Please contact us directly to discuss your requirements.

What is your return policy?

Due to the nature of our products we are unable to accept returns once an order has been dispatched. All sales are final.

This policy is in place to ensure the safety, integrity, and compliance of our products. We strongly encourage customers to carefully review product specifications and quantities before placing an order.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order details, and we will work with you to find an appropriate resolution.

How can I track my order?

Once your order has been dispatched, you'll receive a tracking number via email so you can monitor your delivery.

Do you ship internationally?

Currently, we ship within Australia only. Stay tuned as we expand our shipping options in the future.

How do I contact customer support?

You can reach us via our Contact page or by emailing us directly. We aim to respond within 1–2 business days.